Making the Invisible, Visible with Progressive Insurance

In early 2020, Progressive opened their new Open Source Office in support of their ongoing agile transformation with goals to help break down silos and keep employees connected.

To better understand how they could support their employees, the team at Progressive leveraged the flexible API from Stack Overflow for Teams to visualize how knowledge flows between departments and gain more insight into trending questions, topics and concerns.

Meet James Morgan and Michael “d00d” Parkins from Progressive. Hear how they are creating a culture of collaboration, how they are using data to reveal cross team collaboration, and how you can apply their approach within your organization.

“What caught us by surprise was how fast that change occurred…”

James Morgan, Open Source Developer Advocate, Progressive Insurance

“Only thing more intimidating than not knowing how to do something is not knowing how to do something but not knowing who to ask for help...”

James Morgan, Open Source Developer Advocate, Progressive Insurance

“On occasion, new hires feel bad asking their mentor questions over and over again…”

James Morgan, Open Source Developer Advocate, Progressive Insurance

“The immediate story that it told us, right after we made it go live, was that we were already breaking down the walls between our domains in terms of communication…”

Michael “d00d” Parkins, Open Source Developer Advocate, Progressive Insurance

"It's the muscle memory. So rather than pinging somebody through [Microsoft] Teams or sending an email to a SME, take that question and put it on Stack.

Michael “d00d” Parkins, Open Source Developer Advocate, Progressive Insurance

“We see about 60 views per question...”

James Morgan, Open Source Developer Advocate, Progressive Insurance

“The API is rock solid...I'm a big fan...Very easy to use, very intuitive…”

James Morgan, Open Source Developer Advocate, Progressive Insurance