The Total Economic Impact of Stack Overflow for Teams

Executive Summary

Stack Overflow is a public platform, ubiquitous to most developers, where developers can find answers to coding questions quickly — or ask a new question. Stack Overflow for Teams concentrates the use of Stack Overflow for the development team within a single company. Developers with questions, often involving unique internal processes and proprietary information can find answers from colleagues, or ask a new question and expect an answer in a reasonable time on a secure, private platform.

Stack Overflow commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying Stack Overflow for Teams. The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of the knowledge management and collaboration platform on their organizations.

To better understand the benefits, costs, and risks associated with this investment, Forrester interviewed several customers with years of experience using Stack Overflow for Teams. These organizations have seen significant time savings by avoiding having to ask someone to answer a question that has already been answered. With Stack Overflow for Teams, developers can find answers, answer questions, provide new and updated answers, and find information to collaborate with subject matter experts. Leveraging Stack Overflow for Teams has also helped organizations improve application quality and even developer recruiting.

As summarized by Forrester’s research, “Asking for help is a logical response, but the ability to quickly solve problems during the doing activity can make or break a developer-engagement strategy.” Interviewed organizations saw how the existing methods of asking questions and providing answers took time and caused interruptions. Prior to using Stack Overflow for Teams, most employees used existing communication channels to ask questions — email, individual or team chat, and in-person requests. While this usually delivered an answer for the developer making a query, there was no useful way to capture this information for future discovery so the group of experts answering questions was interrupted more often than they needed to be, resulting in lost developer productivity.

Forrester interviewed four developer managers at enterprise organizations that develop and support custom applications — two financial services and two communication organizations. They have all reported significant developer and developer support time savings. Results are summarized as a single composite organization for this study: an enterprise with 2,200 developers using Stack Overflow for Teams on a regular basis.

Cost Savings And Business Benefits Enabled By Stack Overflow For Teams

A Forrester Total Economic Impact™ Study Commissioned By Stack Overflow November 2019

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