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What reports are available?

Report types

There are three report types to help measure the performance of your Collective. User, Activity and Health.

User

User reports measure the size of the Collective from a people perspective. For example, how many unique users are active within the tags or how many pageviews the question and answer pages receive. These reports can help you understand how many users are using your products, with the options to dig further into geographical and tag data.  

Recommended first report: Total Size - Take a look at the last 30 days, selecting both page views and users with no dimensions.  

For your second layer, add in tags as a dimension to bucket by the size of individual tags. 

Activity

Activity reports provide data around the various types of content. Number of questions in total and over time, percentage of answered vs. unanswered questions, and more. 

Recommended first reports: Total questions and answered questions within last 30 days 

Health

Health reports are calculated metrics around a Collective’s performance. Response rate is the percentage of questions that received a response within the first 24 hours and Answer rate is the percentage of questions that received a validated response (accepted/upvote/recommended answer) within the first 24 hours. These reports help measure the user experience within your tags and could even be used to establish/report against an SLA. 

Dimensions

  • Date - in some reports mandatory
  • Country - the geographical location of the user at time of the pageview
  • Tag - the different tags on the page. Note that tags will frequently duplicate the data as questions can have multiple tags and therefore 1 Collective pageview could be a pageview on upto 5 different tags

Metrics

User

Unique users - Count of total unique users within the select dimensions

Pageviews - Count of total pageviews within the select dimensions

Activity

New questions - Count of total newly posted questions within the selected dimensions. 

New unanswered questions - Count of total newly posted questions that did not receive an answer within the selected dimensions. 

New answered questions - Count of questions that received an answer within the selected dimensions. 

New comments - Count of new comments posted  within the selected dimensions. 

New answers - Count of new Answers posted  within the selected dimensions. 

New questions from recognized members & admins - Count of total newly posted questions within the selected dimensions by Recognized Members and Admins. 

New answers from recognized members & admins - Count of total newly posted answers within the selected dimensions by Recognized Members and Admins. 

New comments from recognized members & admins - Count of total newly posted comments within the selected dimensions by Recognized Members and Admins. 

Health

Response rate - The % of questions that has gotten an answer within 24 hours

Answer rate - The % of questions that has gotten an answer within 24 hours that was validated (through an acceptance or an upvote)

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